Contact

• How can I ask a question?

Mail Order

• Can I order offline (via mail)?
• How long will my order take to arrive?

Inklingo General Questons

• How can I find out what shapes are available?
• How does Inklingo work for machine pieced triangles?

Inklingo System Requirements

• What kind of printer should I buy?
• What are the system requirements?
• Does Inklingo require the Electric Quilt software?
• Does Inklingo work on MAC?

Inklingo on Mac

• Does Inklingo work on Mac?
• Does Inklingo open in Mac Preview?

Inklingo Downloads

• What is a PDF?
• What is a protected PDF?
• What software do I need to use an Inklingo Shape Collection?
• I have dial-up, will this work for Inklingo?
• What is the best way to download on a very slow connection?
• Why do I need to have an Internet connection in order to unlock my protectedpdf document for Inklingo?
• What information is transmitted when I unlock Inklingo?
• Does protectedpdf store a cookie?
• Why do I get a message saying the file is corrupt or damaged?
• Why can’t I view or unlock Inklingo after opening?
• When I clicked on the link, my browser screen went blank. What should I do?
• Why am I receiving the message “Invalid credentials?”
• How do I change my e-mail address?
• What is the meaning of “This document requires global security policy to be disabled?”
• When I close Inklingo, I receive a popup stating “Would you like to save your changes?” What should I do?

Inklingo Activation

• Do I have to install new software?
• What does the license allow?
• How many activations do I have?
• What if my computer crashes?
• What if I buy a new computer?
• What if I need Inklingo on three computers at once?
• Why does it say there are only 200 days left?
• What information is transmitted when I unlock Inklingo?
• Does protectedpdf store a cookie?

  Yes, in order to identify your computer, protectedpdf does store an Adobe Acrobat cookie which only contains a random key. This cookie behaves similarly to Internet browser cookies but is stored and managed separately from Internet browser cookies.

• Why do I get a message saying the file is corrupt or damaged?
• Why can’t I view or unlock Inklingo after opening?
• Why am I receiving the message “Invalid credentials?”
• What is the meaning of “This document requires global security policy to be disabled?”
• I am having problems unlocking Inklingo. What should I do?
• What should I do about a popup on the cover page stating “The Auto-Complete feature can remember entries you type and can help save time when filling out similar forms. ...”?
• When I start typing my login credentials on the covering page, I receive a popup stating “Adobe Reader does not save the data that you enter into the form fields. ...” What should I do?
• When I close Inklingo, I receive a popup stating “Would you like to save your changes?” What should I do?

Inklingo Password

• I forgot my password for lindafranz.com and the downloadable Inklingo. What should I do?
• What is the password for the Inklingo CD (# 1, # 2 or # 3)?

Inklingo Printers and Printing

• What kind of printer do I need for Inklingo?

Inklingo New Version

• What should I do if I get a message that there is  a new version?
• Which Inklingo PDFs have been revised?
• How do I check to see whether I have the latest version of an Inklingo file?
• How do I get the newest version of an Inklingo file?

Electric Quilt

• How do I open QD1 files in Electric Quilt EQ5?
• How do I open QD1 or QD2 files in EQ6?
• How do I open the QD2 files in EQ5?
• How do I open QD1 or QD2 files in EQ7?

CDs and DVDs

• Can I buy the Quilted Diamonds CDs separately from the book?
• Can I open the original Inklingo CDs with Windows 7?
• Will the Quilted Diamonds 2 DVD play in Europe and Australia?

Adobe Reader

• What version of Adobe Reader do I need for Inklingo?
• How do I enable JavaScript in Adobe Reader?
• How do I "enable global security policy?"

Secure Server

• Why is my credit card declined with a 481 code?
• How are payments processed on LindaFranz.com?
• Are all prices in US dollars?